Electronic Call Handling Operations

Introducing ECHO

The aim of ECHO is to deliver a centralised, fully automated electronic call handling service to reduce the pressure on the emergency services and Alarm Receiving Centres (ARCs) by reducing their call handling times and errors that can occur from a manual response handling.

ECHO - efficiency through automation from ECHO on Vimeo.

Go Digital - Get ECHO
The alarm industry is changing!

The BSIA, FIA and ECA will play key roles in developing and implementing the initiative to ensure ECHO is delivered on time for the official launch of 2020. The launch presents a significant opportunity to facilitate more efficient use of emergency services, reducing call handling times and errors that can occur from manual call handling.

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